In this chapter, we discuss wordless, visual messages for communication. CROSS-CULTURAL INTERVIEWS pose special problems in adapting the interview to cultural differences between participants. Although conversations might feel natural or have a casual tone, social workers have objectives and goals when interviewing clients. Ventilation 3. The competent interviewer brings to the interview that constellation of feelings, attitudes, and behaviors that are conducive to establishing a positive relationship with the interviewee. Subject terms: interviewing, social care staff, social workers, young people, adults, communication skills, good practice; Try logging in through your institution for access. This activity sheds light on their ambivalence and the positives that can come with change. It is the most important, most consistently and frequently employed social work skill. Be empathetic 1. These introductory works provide the reader with general information about interviewing in social work. This technique has a client look at both the good and bad about their current behavior. Because establishing a positive relationship is a prerequisite for effective use of interviewing techniques, this chapter is devoted solely to discussing relationships; interviewing techniques are discussed in subsequent chapters. 2. Interviewers use questions to extend the range and depth of the interview, to help in problem solving, and to make transitions. For reasons of space limitations, we have selected two special interviewee groups for more elaborate discussion: the involuntary adult client and the sexually abused child. Motivational Interviewing has been widely implemented to help people change their behaviour, but it is unclear for whom it is most beneficial. ©2000-2020 ITHAKA. What will your life be like if you do stop?”. Interviewers evidence their support by overt expressions, both verbal and nonverbal, of their understanding, reassurance, concern, sympathy, and encouragement. 3. This promotes further positive change. The primary objective of another kind of intervention is support of the interviewee. Miller, W. R. and Rollnick, S. (1991) Motivational interviewing: Preparing people to change addictive behavior. Five importance values of MI are: Open-Ended Questions: avoid questions that only warrant a yes/no answer. In this chapter we define a relationship, establish its significance, validate empirically the prime... NOW THAT we have distinguished an interview from a conversation, described the distinctive nature of the social work interview, discussed the interview as a special example of communication, and discussed the relationship, we are ready to examine the dynamics of the social work interview. Social workers are only one such group. We share our private thoughts and feelings with others through communication. Because ambivalence is such a significant part of MI and changing behaviors, your client’s response can fluctuate often. Social workers must enter the therapeutic setting aware of their own prejudices in order to learn and grow from them. How to Help a Person Experiencing Depression, Create a discrepancy between the client’s presenting behavior and their goals, Instead of contradicting client resistance directly, adjust to it. Utilizing these types of positive statements increasingly puts the control in the client’s hands and empowers them to make changes. Social workers use interviews to establish rapport with clients, learn new information, and help clients work toward addressing or resolving their challenges. View full-text Interested in research on Interviewing? Motivational interviewing is a person-centered, collaborative method for exploring ambivalence and enhancing motivation to change. New York: Guilford Press, 1991. Frame your questions to invite your client to think deeply and answer more elaborately. Social work educators will find this book very useful for a wide variety of practice classes." Effective communication is one of the most important components of successful social work. MI focuses on the counselor standing alongside the client to aid in the process of change as opposed to being the superior expert. Technically skillful interviewing in the context of the positive relationship is what ensures that the objectives of the interview are likely to be achieved. “Please don’t lecture me!” Evidence in motion. Introductory Works. This book provides students and practitioners with a comprehensive guide to interviewing young people and adults. Chances are, the person whom you will be interviewing is seeking out your help because of some life challenges. But for social workers, interviewing is a preeminently important activity. INTERVIEWERS HAVE achieved the principal objectives of the opening phase when they have established the purpose for the interview, gathered some preliminary data about the problem, inducted the client into the role of interviewee, and determined that a positive relationship has begun. Interviewing is an essential part of social work. Download it once and read it on your Kindle device, PC, phones or tablets. Many social work theories originate from a monocultural standpoint, when social workers unconsciously inflict these standards without regard for other cultures, they may be engaging in cultural oppression (Sue, 2006). Explaining 10. Helping your client utilize change talk is more beneficial then you simply telling them what they can do. Social work educators will find this book very useful for a wide variety of practice classes." Motivational interviewing was proposed as an alternative model to direct persuasion for facilitating behaviour change. We are not referring to the final contact between the client and the agency but rather the termination of service as described by Fortune (2002): ending any particular interview in a series of interviews. No matter how skillfully social workers have demonstrated their acceptance, empathetic understanding, and warmth, and no matter how competently they have helped interviewees to broaden and deepen their sharing of problems, the purpose of the contact is yet to be achieved. An interview is a special form of communication. The interview is... COMMUNICATION IS the sharing of thoughts, feelings, attitudes, and ideas through the exchange of verbal and nonverbal symbols. Connecting evidence-based approaches to the quality of practitioner-client relationships and the achievement of different objectives at each phase of the interview, the text shows students how to apply their learning systematically and develop specialized techniques for culturally competent interviewing and challenging client situations. Reflections: providing your client with reflective statements shows that you are actively listening to and validating what they say. In the interview process the case worker and the client have face to face purposeful and professional conversation. Research regarding interviewees’ perception of the competent interviewer tends to endorse these... JSTOR is part of ITHAKA, a not-for-profit organization helping the academic community use digital technologies to preserve the scholarly record and to advance research and teaching in sustainable ways. Asking questions is a multipurpose intervention. Recognizing Seasonal Affective Disorder (SAD). Attending behavior, minimal encouragements, paraphrasing, summarizing, and effective transitions extend the range of the interview. The boxers, who are carefully watching each other, telegraph their intentions via body language. 1. ALTHOUGH SOCIAL WORK involves a great deal more than interviewing, social workers spend more time conducting interviews than any other single activity. A boxing match is a good example of an interview in which participants send all their messages through changes in the positions of their arms, legs, body, and head. Informing 7. Motivational interviewing, or MI, has become increasingly popular in social work in recent years. • Applications: Social workers may strive to practice and test motivational interviewing in addictions settings, as well as within other critical social work arenas including but not limited to health, domestic violence, batterer treatment, gambling, HIV/AIDS prevention, dual disorders, eating disorders, and child welfare. other interventions commonly employed by social workers such as case management, supportive psychotherapy, cognitive-behavioral therapy, and trauma-focused therapy. Motivational Interviewing (MI) is a form of strengths-based counseling originally developed by Miller and Rollnick with the aim of helping people to change. The effectiveness of the interviewing techniques the interviewer uses depends to a considerable extent on the nature of the relationship. Social work interviews differ from those of other professional groups in some crucial ways, reflecting what is unique about social work. For this fifth edition, the authors have updated the text's research throughout and have adopted a more coherent chapter organization for teaching. Motivational Interviewing in social work helps clients resolve ambivalence and elicit change. PDF | On Jul 13, 2015, Claire Gregor published Motivational Interviewing in Social Work Practice | Find, read and cite all the research you need on ResearchGate The client’s response will also help you gauge how much more work needs to be done, for instance, if the client does not argue for change. For social workers, interviewing is a pre-eminently important activity. The interview process is the consciously dynamic movement through successive stages to accomplish the purposes of the interview. But for social workers, interviewing is a preeminently important activity. Social work behavior change interventions have traditionally focused on increasing skills and reducing barriers. The only textbook to outline the skills social workers need to conduct effective client interviews, this volume synthesizes recent research on interviewing and demonstrates its value in unique settings and with a variety of clients and issues.
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