Describe a situation where you thought you were right, but your peers or supervisor didn’t agree with you. Interview prep for non-native English speakers. Give an example of where you had a successful outcome directly as a result of this new knowledge. Video can be consumed as Podcast. It cost us one extra month of billing four Hadoop admin resources worth a hundred thousand dollars. 1 comment. But I needed to figure out the market share piece so I called the experts regarding market share of the managed funds segment. What was the outcome? This should help you understand what the principle means: Leaders at Amazon are right—not always, but a lot. The Action section is the part of the story where you show how you made a difference. The deployment completed and we released the application for testing. We implemented a new tool for deployment. But don’t talk about how you can’t believe you did this and you’re so sorry and you know how stupid it was, etc. Instead, Amazon tests candidates on the principles that are most relevant to the role. If my blog has helped you with your interview prep, please consider donating. Amazon Make sure you have 3 examples for each leadership principle since you get the same question over again by different people and it is frowned upon to say the same thing. Another way to prepare is to practice answering common leadership interview questions. This is really the reason you need to show you can “get along with” others, because someone who can’t maintain relationships will ultimately not be successful at Amazon because no one will want to help them. They work vigorously to earn and keep customer trust. Sample answers for customer obsession questions ... #Amazon, #Amazon interview, #Amazon leadership principles, #Amazon customer obsession, #interviewing, #interview tips. "I recently had a disagreement with my team about whether a specific functionality should be rolled out in production. Amazon Interview Secrets: How to Respond to 101 Popular Amazon Leadership Principles Interview Questions - Kindle edition by Gage, Martha. Say something that shows you respected the person you were talking to. Tell me about a time you had to fix something but had no data or direction. A good way to show that you’re nice is to show that you can be calm and have rational discussions if you’re challenged. Tell me about a time when you were faced with a challenge where the best way forward or strategy to adopt was not “clear cut” (i.e., there were a number of possible solutions). How do you know if someone has good judgement? It's just one of the things that makes Amazon peculiar. Unfortunately, I missed the project deadline because I failed to manage the scope creep. To convince management that this job was worth more time than usual for such a small account, I walked them through the hidden upsides. Did you throw darts at the wall to choose what to do? Look, I’ve been a customer of Amazon for years. Initially, they were just interested in lifting and shifting one of their web apps to the cloud for testing and development. It explains in-depth what each principle is about and how it relates to the others. Keep the Amazon Leadership Principles in mind. Answer given by a Cloud Architect, broken into the PAR structure: P: I worked with a mid-market client at X Co., when they were just making the transition to Azure cloud. One of our clients, X Communications, the second largest U.S. cable operator, wanted to build two hundred nodes using Hortonworks Hadoop clusters. Don’t just say that you “got the information from the database.” What information? Therefore, leaders at Amazon are expected to be right far more often than they are wrong. Review Leadership Interview Questions and Answers . The first way is what I call the mistake/failure questions. Then I agreed with my team about key business metrics that we would monitor in production. Often they will involve conflicts. Going forward, I committed myself to engaging with the client manager and stakeholders in brainstorming sessions at the requirements phase to avoid scope creep. Now I make my scripts donkey proof at each step. Answer given by a Senior Technical Account Manager. She would talk about what that person thought and what she thought, what the other person said and what she said in response. The “learning” section is absolutely necessary. What was it about and how did you handle it? Tell me about a decision for which data and analysis weren’t enough to provide the right course and you had to rely on your judgment and instincts. Yes, it’s okay to admit you made a mistake. So, I could not understand what happened. Unfortunately, a lot of people focus only on (2), showing how they met their goal, but not showing how they were easy to work with. "In an interview situation, we use the leadership principles as a guide to help us evaluate whether somebody would fit in. We began engaging with customer needs more holistically, always seeking to deepen the relationship. sample answer: “Theft, in any amount, is against policy and is illegal, so it needs to be addressed. How did this impact day-to-day interaction with your peers and/or management. This caused the find command to fail and the xargs that was piped to it and running rm picked up the wrong files and created them. Talk about how much revenue was lost or time was lost due to your error. How to answer interview questions with Amazon leadership principles 1. Amazon's Leadership Principles, with examples of questions for each - 15min; 10 types of questions (behavioral and general) - 32 examples - 70 min; Tips and tricks - 15 min; Text version and more (40pages). In some time, the issue resurfaced and I saw the same behavior. I wrote a proposal for the client to work on the other apps, which we ended up moving ahead with, and ultimately, the total contract value of the account surpassed six figures. How did you react? During the project, the business requirements changed repeatedly, requiring support for HBASE, Kafka, Sqoop, and Ranger, which significantly increased the overall scope of the project. I flagged this scope creep in our weekly status meetings, came up with updated level of effort estimation of another sixty days, and presented it. The interviewer might use different words to ask it, such as “failure” or “error in judgement” or “bad decision” or “regret.” You can use the same example as your answer no matter how the question was asked. At any given time if we saw a problem we could ramp down to 0%. Interview coaching for international students and professionals. When you come up with your own stories, make sure you put in enough details. If you’re looking for an Amazon interview coach, email me at to schedule a free 15 minute consultation or an interview coaching session. Talk about what you learned from your mistake. Read the sample answers (under the “Best Answers” links), and then practice providing your own answers to these questions. The following list of common interview questions are related to leadership. Tell me about a time where someone openly challenged you. Probably not. Instant download, .PDF format (you can read it on any device (mobile, kindle, PC), and you can easily print it). This is a common thing that people do when they’re not used to being open about their failures. What is more background on why she was doing those steps? Your interviewer doesn't think they're silly. For one, while we had been contracted to migrate just the one web app to the cloud, the client in fact had a whole suite of apps that could eventually be migrated, if the first migration went well. The Manager wanted to have a much more detailed view into their subscriber activity and the Executive wanted to get a very high-level view. If you have an opinion on something but someone doesn’t agree, do you agree with them to end the conflict? That should have helped a little, but I know the principle still isn’t that easy to understand. They have strong business judgment, and they spread that strong judgment to others through the clarity with which they define their goals and the metrics they use to measure success. After step 1 of the data gathering, I already knew there were significant data gaps in the securitization segment as well as the market share data for the managed funds segments. We were having problems retaining customers because our online services, in particular the online banking app, weren’t as sophisticated as our in-person services were even though more of our customers were wanting to bank online. Let’s have a look at some sample answers: Number one, customer obsession, resonates with me the most. If we didn’t see a meaningful impact then we would know that the new functionality is safe and would not ijpact our business negatively. How to Answer Interview Questions about Amazon Leadership Principle “Customer Obsession”. I checked with my coworkers and no one had done anything. If you'd like more ideas about how to prepare for your Amazon interview, read these: How to answer leadership principle questions in an Amazon interview — general overview, How to answer Amazon behavioral questions, How to answer the interview question, "Why do you want to work at Amazon?". I know you normally wouldn’t talk about those kind of small details – what you each said – but in these conflict questions you should do that. I offer several interview coaching services, some tailored specifically for Amazon job candidates. You don’t want to be so nice that you agree with the other person just to be nice. If I witnessed a colleague stealing, I would report the … This is really and truly Amazonians' favorite principle, so you need to … I was happy to make a business decision to not pursue it further. Some people (many people) do. What I learned from my research was that there were two distinct personas who were intended to use it, the Manager persona and the Executive persona. So here we provide some good questions to ask at Amazon Interview. Her answer is good because she does admit the mistake and say how she learned from it, but it would be better if she mentioned the mistake earlier. Each interviewer covers a few of the 14 Amazon leadership principles so that in entirety the candidate is judged on each one of them in the process. The course reveals secrets to the Amazon LP interview … I worked on a project investigating a trustee services provider in AU and NZ. Dishonesty and lack of self-awareness are ways you fail this question. here’s the full list of amazon leadership principles interview questions and answers: Q1. Secondly, the client was well connected and would provide a reference for other work. Rachelle's Answer #1 "I have read through Amazon's leadership principles, and the ones that resonated with me most were earning trust, having a backbone, and delivering results. Or do you discuss the issue until you can convince them you are right (if you are)? Since I had been working closely with the client I asked if I could spend time on this project until after go-live. Customer Obsession . Be specific. But Jeff Bezos cannot tolerate someone making the same mistake over and over. But if you can talk about how you fixed it at the time, that is a good thing to include. The book really helped me with my interview process. And they may sound silly to you too. These are popular questions. Give me an example of when you took an unpopular stance in a meeting with peers and your leader and you were the outlier. These questions are often similar or identical to the ones you’ll get asked in the Have Backbone principle questions. You can’t always fix things - it may be too late. Leaders start with the customer and work backwards. I typically go through a consistent approach to data gathering. Question: How do you show customer obsession? Thank you! The Action section is light on details though, which is a problem many candidates struggle with when forming stories. They seek diverse perspectives and work to disconfirm their beliefs. He can explain the thinking behind this principle better than I can. Why or why not? It would not change the final answer. We were able to deliver that project on time and we generated five hundred thousand dollars in revenue, largely because we managed scope and delivered on time. Don’t say you’ve never made a mistake. And when they are wrong—which of course will happen when a company continually pushes the envelope—they are expected to learn from their mistakes, develop specific insights into the reasons for those mistakes, and share those insights with the rest of the company. The securitization segment was only $30B. Also, I learned I should propose agile methodology/scrum framework for implementing this kind of project, even when the client was unfamiliar or even resistant. Hiring 29 Interview Questions Amazon Uses to Find the Best Employees At the world's largest online retailer, it'll take more than just cookie-cutter answers to stand out. If my blog has helped you with your interview prep, please consider donating. I also kept working in the background to find the root cause. I fixed the script and manually tested it a few times and put it back. Emotions were high and the opinions were strong. If you are attending a leadership or management role within Amazon, our advice is simple: learn the 14 Amazon principles and values and have an example for each and every one of the, For example, one of the 14 Amazon leadership principles is ‘dig deep’. If you’re looking for an Amazon interview coach, email me at to schedule a free 15 minute consultation or an interview coaching session. A good answer will show both (1) and (2). However, in the meantime, I had taken up a task to clean up the files hourly. Don’t say that your biggest failure is something very small like that you forgot to turn in your benefits forms, etc. Behavioural interview questions are asked to check if the candidate has manifested these 14 amazon leadership principles in the past. Did the decision turn out to be the correct one? That is a good benchmark, but doesn’t really work for this principle because there are so many ideas in it. A: I understood management’s concerns, but I had done the architectural assessment and knew the client needs. I had about 3 days to form a recommendation on whether the NZ market represented a major opportunity for this target. R: As a result of my close work with the client, the lift and shift was finished ahead of schedule. Other possible interview questions for this principle. But don’t talk about making a mistake with something that’s business critical. The mistake I made was not to have a check for when the find command fails. I conveyed this to my manager. Give me an example of when you had to make an important decision in the absence of good data because there just wasn’t any. Admitting you made a mistake has to be the first part of your answer. This answer is average. What database? They also want to know how you make decisions. To answer this questions lets first take a look at what are the leadership principals of Amazon or how does Amazon defines leadership (Source : Amazon) Customer Obsession. So, it struck me that it may be from my script. At Amazon, the Leadership Principles are used by Amazonians every day, “whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates.” We are currently at 75% and hopeful that we will be 100% within 2 weeks. Saturday, November 29th, 2014; The fourteenth Leadership Principle of the Amazon Way is: Deliver Results Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Amazon Interview Questions by questionsgems. Honestly, mistake/failure questions are pretty popular so if I were going into an interview I would have four examples for that one. Because there are so many layers to the judgement idea and so many behaviors one might display that show judgement, there is no one single typical question for this principle. These 14 principles will be covered among the 6–10 interviewers that you interact with. I worked for a company’s big data practice as a Senior Big Data Consultant for enterprise. I also gathered reports on the largest funds in NZ and went through their product disclosure statements. In other words, using data makes you sound smarter and more competent than if you don’t talk about data, so it’s good to have data in any answer. Help for admissions interviews or job interviews. There are ways to convince people that your idea is correct that are also respectful. Don’t say that you’ve never made a mistake. “An example of how I regard customers is from when I had just become the Regional Manager at X bank in India in 2015. AMAZON PRINCIPLE SUGGESTED QUESTION SAMPLE ANSWER* Customer Obsession Walk us through a time when you helped a customer through a difficult process and what that looked like. See below for the 14 Amazon Leadership Principles in addition to example interview questions to expect. When the client was vague on requirements, I told them about my experience with the Charter project and what it had cost us. These are our leadership principles and every Amazonian is guided by these principles. Why or why not? I developed the script quickly as it was simple. Amazonians use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. This is a book I recommend if you want to wrap your head around the leadership principles. Let’s look at some ways in which an interviewer might ask about this principle. Tell me about a time you made a difficult decision and how you knew it was the right solution (how you evaluated the options, if you received input, what data you reviewed, etc.). I think of these questions as being about how you make decisions (how do you collect data, do you have good judgement, do you have good intuition, do you have experience to guide you?). Tell me about a time when you had to make a quick decision that was going … You need one story for a conflict question, one for a mistake/failure, and one for a dive deep/data question. Help for admissions interviews or job interviews. I offered the option of including the new requirements in a subsequent project, but I couldn’t persuade him. Isn’t being good at your job more important than being likable? Give me two to three examples. If the job you’re trying to get is Manager of X and, in your example, you talk about how you did a bad job with X yesterday…this is not a good way to answer the question. What is your general process? I checked the script logs and found out that it was the case. You should try another topic so that you don’t throw doubt on your skills – you can see how saying you’re not good at or weren’t good at X is a bad idea if you’ll need that in the job. The client was very pleased with our work as it answered their most strategic questions and presented data they had never seen before. There is a lot to like about this story. The first thing that I did was to draw a line of sight for my team about how this functionality was critical to the long-term strategy of the company and the potential upside if we got it right. How to answer interview questions about Amazon leadership principle “Are Right, A Lot”. She doesn’t get to it until the last paragraph so the earlier part of the story is full of technical details with not much space given to analyzing her behavior and mistake. In fact people frequently show that they were actually difficult to work with (they usually don’t know they’re doing this). She would talk about how she showed the other person data in order to convince them that her idea was better. This and effort from other departments helped the organization notch customer engagement of 75 from 55 percent earlier over the next two years. He weaves into his story phrases that make him sound like a subject matter expert – “usability tests,” “user research meeting,” “test plan,” “end users,” and “personas.” He shows that he knows how to apply his craft to taking care of customers – “Customer Obsession.”. The job was no longer just about meeting the exact requirements of the contract. From this failure, I learned that I need to be more vocal and have a stronger backbone. I like the data that this candidate includes in his Results section. Apart from personas, I also learned that there were three focus areas of how the marketing teams worked (acquisition, upsell, and retention). I also created an updated project plan and explained the deviation from the original sixty days to the client’s big data manager. They work vigorously to … Give me an example of a time you chose to acquiesce to the group even when you disagreed. This story would be better if he had said what the problems were with the online app specifically and what was included in the new app that hadn’t been there before and why those features were chosen. You can’t really use the mistake/failures for other questions either because they have such a unique structure and content, but the conflict stories are also “Backbone” stories and the data stories are also “Dive Deep” stories. Yes, admit you made a mistake. If you want the job, you need to take them seriously. Too bad. I think of these as questions dealing with your interpersonal skills. There is a high degree of tolerance for failure at Amazon.
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